Myfm Business Unit Director

Key Responsibilities:

1) Strategic Leadership & Transformation 

• Lead and support the development of facilities service strategies aligned to business objectives and customer outcomes. 
• Drive operational transformation programmes to improve efficiency, reduce cost, and enhance service quality. 
• Provide short-term leadership or cover for senior management vacancies, ensuring stability and continuity.

  2) Operational & Commercial Performance

• Review and optimise contract delivery, P&L performance, and service-level compliance.
• Implement performance management frameworks, KPIs, and reporting structures to enhance accountability and transparency.
• Identify and deliver savings, process improvements, and innovation opportunities across FM service lines.

3) Governance, Risk & Compliance

• Ensure adherence to statutory, H&S, environmental, and contractual obligations.
• Strengthen governance, risk management, and quality assurance frameworks.
• Support mobilisation, audit readiness, and continuous improvement programmes.

4) Stakeholder & Client Engagement

• Build trusted relationships with internal and external stakeholders, including clients, service partners, and suppliers.  
• Provide senior representation at client meetings, board reviews, and performance discussions.  
• Develop business cases, board papers, and strategic recommendations.

4) Change, People & Culture

• Coach and mentor management teams through transition or transformation.
• Support restructuring, re-tendering, or insourcing/outsourcing programmes.
• Promote a culture of safety, collaboration, and continuous improvement.

Alliance Director - CBRE

Directed a £multi-million retail portfolio of shopping centres and shopping destinations, balancing commercial performance with customer experience. Negotiated stakeholder agreements, implemented service innovations, and drove measurable increases in client satisfaction and operational efficiency.   

Associate Director of Estates and Facilities 

NHS

Directed estates and facilities operations, ensuring compliance with healthcare regulations. Introduced new reporting frameworks and strengthened governance, resulting in improved audit outcomes and operational resilience.

Head of Facility Management and Projects   

Macmillan Cancer Support

Modernised FM operations for a national charity, balancing budgetary constraints with service quality. Delivered capital projects and workplace improvements that enhanced staff wellbeing and organisational efficiency. 

Contract Director  

ISS Facility Services 

Managed large-scale corporate FM contracts across London, driving operational transformation and embedding compliance standards. Built strong client relationships and delivered consistent service improvements.

Operating Unit Director - Mitie

Led the Higher Education and Further Education portfolio for Mitie, including The University of Sussex, Swansea University, Southwark University, The University of Durham, Bournemouth University, Sussex Colleges and Southampton Schools. Oversaw facilities management across a diverse university portfolio, introducing Six Sigma methodologies to reduce waste and improve service delivery. Built collaborative partnerships with academic leadership, aligning FM strategy with institutional goals.

• Oversaw a portfolio of circa 70m annual revenue, delivering a mix of TFM and bundled services across a national remit, some of which were PFI contracts.

• Led a team of over 800 staff, working across all FM service lines.

• Stabilised contracts that were underperforming and secured a new contract for Sussex Colleges, and led the bid for Southwark University, which was successful.