536 - Interim Technical Services Manager
Technical Services Manager, King's Lynn (Interim)
Our client is seeking an experienced interim Technical Services Manager to lead engineering operations and oversee the delivery of high-quality technical facilities management services across multiple contracts and locations. The successful candidate will provide strong technical leadership to a team of Engineering Technicians, Mobile Engineers and Specialist Technicians, ensuring the safe, compliant and efficient delivery of building services maintenance and engineering activities. The role combines hands-on technical expertise with operational management, team development, client relationship management and commercial accountability.
Working closely with internal operational teams, clients, Health & Safety, procurement and finance functions, the interim Technical Services Manager will be responsible for driving service performance, maintaining statutory compliance, optimising planned preventative maintenance (PPM), managing assets and lifecycle requirements, and delivering continuous improvement across supported contracts. This is a senior, operationally focused role requiring a proactive and commercially aware individual with a strong mechanical and/or electrical building services background, proven experience managing technical engineering teams and the ability to maintain high service standards within a fast-paced, client-focused environment.
Location: King's Lynn, Norfolk – on-site
Working Requirements: This is an on-site role, with occasional working outside standard working hours as required.
Working Requirements: This is an on-site role, with occasional working outside standard working hours as required.
Start Date: Immediate
Duration: 3 months
Day Rate: Competitive day rate
Application Deadline: Open until filled – early applications are encouraged as we review applications on a rolling basis and reserve the right to close the advert early once sufficient suitable applications have been received.
Application Deadline: Open until filled – early applications are encouraged as we review applications on a rolling basis and reserve the right to close the advert early once sufficient suitable applications have been received.
*** Applicants must have full and ongoing right to work in the UK. We do not offer visa sponsorship or accept candidates requiring future visa support ***
Interim Technical Services Manager – Key Responsibilities:
Interim Technical Services Manager – Key Responsibilities:
- Lead, manage, coach and develop multidisciplinary engineering teams, including mobile engineers and specialist technicians, ensuring high standards of technical service delivery and customer satisfaction.
- Manage team performance against agreed KPIs, including regular performance reviews, training, competency development, resource planning and operational reporting.
- Oversee workforce scheduling, attendance, onboarding, out-of-hours rotas, overtime and technician allocation to ensure effective service coverage and operational efficiency.
- Promote and maintain compliance with health, safety and environmental policies, statutory regulations and industry standards, conducting engineering audits, site inspections and safety reviews.
- Review and approve permits to work, oversee Risk Assessments and Method Statements (RAMS), and ensure statutory, mandatory and routine inspections are completed within required timescales.
- Provide technical guidance and frontline support to engineering teams, resolving complex mechanical, electrical and building services maintenance issues.
- Review, manage and optimise Planned Preventative Maintenance (PPM) schedules, ensuring effective maintenance delivery, SFG20 compliance and accurate technical documentation.
- Oversee engineering quality assurance, including job audits, maintenance records, certificates, quotations and work order information, ensuring accuracy and compliance.
- Manage technical asset information, asset registers and lifecycle requirements, identifying opportunities to improve equipment performance, reliability and longevity.
- Develop and oversee strategic asset replacement programmes, supporting effective lifecycle planning and long-term asset management.
- Manage subcontractor and specialist vendor performance, ensuring technical competence, service quality, contractual compliance and value for money.
Key Responsibilities (continued):
- Build and maintain strong client relationships, managing expectations, resolving escalations and ensuring consistently high standards of service delivery.
- Prepare and present monthly performance reports and Quarterly Business Reviews (QBRs), highlighting operational performance, risks, service improvements and opportunities for optimisation.
- Develop and maintain contract risk registers, continuous improvement plans and corrective action programmes, ensuring identified issues are effectively managed and resolved.
- Oversee contract performance, variations, service delivery risks and renewal proposals, supporting client retention and commercial performance.
- Manage quoted works from initial review through to completion, ensuring competitive pricing, appropriate approvals, cost control and effective delivery.
- Monitor operational and financial performance, including budgets, purchase orders, work in progress (WIP), cost-to-serve analysis and opportunities for efficiency improvements.
- Maintain effective governance of operational processes, maintenance systems, technical records and compliance documentation, ensuring accurate reporting and audit readiness.
Skills, Experience & Qualifications:
Essential:
- Proven experience in a Technical Services Manager or similar technical leadership role within Facilities Management.
- Strong technical background in mechanical and/or electrical building services engineering, with comprehensive knowledge of building engineering systems, maintenance practices and technical service delivery.
- Demonstrable experience leading, managing and developing engineering teams, including mobile and specialist technical personnel.
- IOSH Managing Safely certification or an equivalent recognised Health & Safety qualification.
- Comprehensive understanding of health and safety legislation, statutory compliance requirements and safe working practices within building services and Facilities Management.
- Proven experience overseeing PPM delivery, reactive maintenance, engineering compliance and technical quality assurance.
- Experience managing multiple FM contracts, operational priorities and client relationships simultaneously.
- Strong knowledge of technical maintenance operations, contractor management, service performance and compliance governance.
- Experience managing operational budgets, reviewing quotations, controlling costs and identifying commercial efficiencies.
- Sound commercial understanding of contract management, pricing, financial performance and service delivery obligations.
- Strong client and stakeholder management skills, with the ability to manage expectations, resolve escalations and maintain effective working relationships.
- Proven ability to manage team performance, operational KPIs, resource allocation and continuous improvement initiatives.
- Competence using Computerised Maintenance Management Systems (CMMS), Microsoft Office and operational reporting tools.
- Strong analytical, organisational and problem-solving skills, with the ability to manage competing priorities and make effective operational decisions.
- Excellent written and verbal communication skills, with the ability to engage confidently with engineering teams, clients and senior stakeholders.
- Ability to work independently and effectively under pressure within a fast-paced, client-focused environment.
Desirable:
- Relevant technical qualifications such as City & Guilds, NVQ, HNC or HND in Building Services Engineering or a related discipline.
- Experience working with SFG20 maintenance standards or equivalent recognised maintenance frameworks.
- Knowledge of CDM Regulations and wider Facilities Management industry best practice.
- Experience of asset lifecycle management, strategic asset replacement planning and technical asset data management.
- Experience managing subcontractors, specialist service providers and vendor relationships.
- Experience supporting contract renewals, service improvement proposals and long-term client account development.
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