Efficiency is doing things right; effectiveness is doing the right things.
The integrator model, whereby all the functions, processes and competencies within a facilities contract are brought together into one operational programme, has long been lauded for the efficiency improvements it brings. Together with technological improvements that allow for the “internet of things” to be implemented practically in the workplace, FM Integration is effective primarily at leveraging one crucial thing, information.
When different elements of a facilities contract operate largely independently from one-another, there is a tendency for information to be inefficiently and inaccurately shared. A disjointed relationship between contract-managers, subcontractors and senior management will inevitably lead to the proliferation of silos of information that only certain people will have access to. This not only pushes up the risk profile of a contract beyond any suitable limits, the delays in data-management and decision making will also inevitably raise operational costs that will bite deep into profit margins.
Many of our larger clients have increasingly turned to integrator platforms to transform their contract performance and alleviate these issues, but it is in the hidden benefits of integration where the effectiveness becomes clear.
Change management, and in particular the management of big data, can be achieved far more effectively when information is more readily available and can be acted on in real time. Crucially, FM integration allows for a much closer evaluation of service KPI’s, lean, on-demand maintenance and improvement processes and far greater cost control for contract managers, who are more able to implement more sophisticated service delivery processes.
When hiring for project management capabilities in the future, service providers will need associates with the most erudite possible understandings of FM integration, to ensure that the quality of that service can meet increasingly robust consumer demand.