Committed to continuous improvement
myfm is dedicated to continuous improvement and revenues are directed back into improving our service.
Feedback
myfm operates a Customer Satisfaction Continuous Improvement Programme. Our Customer Satisfaction Manager is dedicated to meeting with our engaging clients and listening to their feedback on our current assignment performance as well as finding out what our clients need from us moving forward. These meetings are not about securing further work, the focus is on listening and learning where we might improve.
Empowering improvement
Low risk issues are directed back on a confidential one-to-one basis to our Associates to enable personal management of improved performance. Higher risk or broader issues are fed back to our Management Team to enable us to action immediate remedies or to develop our offering across our entire Associate Network. We encourage confidentiality wherever possible so that our Associates positively engage in and promote the feedback sessions, seeing them as an opportunity for an assignment and personal performance healthcheck.
Developing our offering
We invest in developing specific product teams within the Associate Network where we feel it will benefit our clients.
Our Associates get together at regular team meetings to share lessons learned and we actively facilitate network wide Associate-to-Associate support, taking advantage of our broad range of specialisms and experiences.